JOHN HANCOCK INSURANCE AGENCY, INC. · 5 hours ago
Customer Service Representative
UT
Full-time
Remote
Entry Level
$31K/yr - $52K/yr
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Responsibilities
Deliver superior customer service to clients and financial advisors, while answering calls on John Hancock’s 800 telephone line.
Meet customer needs by providing timely, accurate responses with a positive attitude to those requesting information on products and service offerings.
Excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.
Deliver trusted, professional, and reliable service to John Hancock customers and build customer satisfaction and loyalty.
Meet quality expectations to ensure a positive customer experience.
Translate scenarios that require problem resolution to positive service experiences.
Strengthen the perception of John Hancock in the marketplace.
Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently.
Qualification
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Required
A high level of dedication to meet customer needs by providing timely, accurate responses with a positive attitude to those requesting information on products and service offerings.
Ability to excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.
Deliver trusted, professional, and reliable service to John Hancock customers and build customer satisfaction and loyalty.
Meet quality expectations to ensure a positive customer experience.
Translate scenarios that require problem resolution to positive service experiences.
Strengthen the perception of John Hancock in the marketplace.
Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently.
Exceptional technical capabilities, research skills and your attention to detail is always a priority.
Confidence in your ability to learn and apply information quickly.
Previous customer service experience.
Preferred
Knowledge of financial services would be a plus!
Benefits
Paid Training and Benefits starting on Day 1
2 weeks paid vacation plus additional time off including personal, sick and family care days
Online learning programs driven to focus your career development at your own pace
Career growth and leadership support to achieve your goals
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
Company
JOHN HANCOCK INSURANCE AGENCY, INC.
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
