LeadVenture™ · 18 hours ago

Customer Service Representative

United States

Full-time

Remote

Entry Level

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Responsibilities

Answer inbound phone calls from past, potential, and existing customers to answer questions about the Frazer program and troubleshoot any variety of issues.

Return voicemail messages from customers.

Follow-up with customers throughout all stages of requests

Accurately log all interactions with customers, sales reps, and third parties into internal CRM program.

Utilize a variety of resources to solve problems effectively and expediently.

Act as a resource for other employees during a typical day by answering questions posed via internal messaging software.

Actively participate in various company meetings, workshops, or smaller group meetings; provide feedback and input as part of the overall team, with the goal of improving the software and the company wherever possible.

Communicate feedback and suggestions

Maintain and preserve an appropriate standard of confidentiality.

Perform additional responsibilities as assigned.

Qualification

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Customer Service SkillsAssociates DegreeProcess Improvement Suggestions