185 applicants

Company

MasterBrand, Inc. · 7 hours ago

Customer Service Representative

United States

Full-time

Remote

Entry Level

2+ years exp

Maximize your interview chances

Manufacturing

Insider Connection @MasterBrand, Inc.

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Serves as key interface to MasterBrand customers in responding to customer inquiries including but not limited to: order status, detailed product specs, product information, claims/returns, order processing, account status, and sales programs

Effectively communicates with customers, team, sales, and management

Assesses customer-related problems or issues to develop and implement appropriate resolution including identifying how to prevent issues in the future

Responds to consumer and customer inquiries with due diligence

Responds promptly to customer requests and investigate/research requests for no charge replacement items

Interacts appropriately with all MasterBrand departments to resolve issues

Shows proficiency and high level of expertise with all business systems as they pertain to the organization

Maintains knowledge of new products and product changes

Maintains customer account information process and procedure documentation

Consistently demonstrate MasterBrand's Six for Success: Be trustworthy; Commit to your team; Listen to understand; Serve your customer; Prepare & plan; Deliver the result

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceMicrosoft WordMicrosoft ExcelMicrosoft OutlookMath skillsService mentalityOrder entry skills

Required

High school diploma or GED equivalent

2+ years of customer service experience

Strong service mentality – dedicated to satisfying the customer

Strong oral and written communication skills

Attention to detail

Ability to meet deadlines in a fast-paced environment

Solid organizational skills with the ability to manage multiple tasks at once

Exceptional math skills (specifically fractions)

Order entry and computer skills – Microsoft Word/Excel/Outlook

Company

MasterBrand, Inc.

Glassdoor

3.4

MasterBrand isn’t just a cabinet company - MasterBrand helps people fulfill their dreams of creating a comfortable, inviting home by building great experiences together.

Founded in 1926

Jasper, Indiana, USA

10001+ employees