North Coast Medical · 1 day ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$26/hr - $30/hr
2+ years exp
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Responsibilities
Efficiently handle customer telephone order taking and processing activities
Facilitate new customer accounts into company ERP database following company policies and guidelines
Process customer return authorizations and credit documentation
Maintain telephone availability standards
Efficiently handle customer chat inquiries and activities
Demonstrate the ability to handle multiple chats simultaneously
Efficiently enter customer orders using company’s Eskers ERP processing platform
Maintain or exceed established productivity standards
Effectively resolve customer issues following established guidelines
Consistently show professionalism and diplomacy to assure customer satisfaction
Effectively escalate customer situations when unable to achieve resolution
Demonstrate the ability to work effectively with other team members and colleagues
Maintain a professional image and decorum at all times
Meet established attendance guidelines
Demonstrate attentiveness and comprehensions at all seminars and product trainings
Advocate service delivery system improvements
Perform other duties as assigned
Qualification
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Required
Associate or Bachelor’s Degree
2 or more years of Customer Service Experience is preferred
Experience working in a Call Center environment is required
Experience in using computer and specialized software applications
Proficiency in Microsoft Office Programs including Excel, Word and Outlook
Experience in Common Office Machinery and Equipment
Willingness and ability to work overtime when needed
The work involves sedentary to light work in a home office setting
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse for extended periods of time
High speed internet connection with full video conferencing capacity and bandwidth for VPN access
Benefits
Medical / Dental / Vision / Life Insurance
PTO
401k Match
Employee Assistance Program
Company
North Coast Medical
North Coast Medical is a web portal that supplies a wide range of occupational, physical and hand therapy products and devices.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mark E. Biehl
President and CEO
Company data provided by crunchbase
