North Memorial Health · 3 hours ago

Customer Service Representative

Milwaukee County, WI

Part-time

Remote

Entry Level

1+ years exp

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Responsibilities

The Customer Service Representative provides unmatched customer service to North Memorial customers and staff, in a call-center like environment.

The Customer Service Representative works as a partner of the clinic care team by managing phone contact to provide customers with proficient, customer-centered services that meets or exceeds expectations.

The Customer Service Representative is accountable for various functions related to the efficient operation of registration, scheduling, and call routing/navigating.

Proactive problem solving in order to ensure One Call One Resolution or soft handoff when appropriate.

Qualification

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Customer service experienceScheduling experienceRegistration experienceCall center experienceHIPAA understandingMulti-tasking abilityTyping speed 35+ WPMHealth care experienceIndependent problem-solvingMS Office proficiency