One Inc · 2 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$18/hr - $20/hr
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Responsibilities
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Communicate with customers through various channels (i.e., phone, email, chat, etc.).
Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
Knowledgeable in our products and services
Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional support.
Qualification
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Required
High School Diploma/GED equivalent
Ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
Ability to respond promptly to customer inquiries.
Ability to communicate with customers through various channels (i.e., phone, email, chat, etc.).
Ability to resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary.
Knowledgeable in our products and services.
Ability to keep records of customer interactions, transactions, comments, and complaints.
Ability to communicate and coordinate with colleagues as necessary.
Ability to provide feedback on the efficiency of the customer service process.
Ability to ensure customer satisfaction and provide professional support.
Preferred
Action Oriented
Growth Mindset
Positive Outlook
Problem Solver
Self-starter
Demonstrates Ethical Behavior
Strong Drive
Team Player
Supportive & Adaptable to Change
Exudes a commitment to Personal & Professional Development
Benefits
Medical, dental, and vision insurance
401(k) plan
A commitment to a solid work/life balance
A policy of promoting from within whenever possible
Company
One Inc
We understand how paramount the customer experience is to a carrier's success.
Founded in 2012
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$35.5MKey Investors
Nordic CapitalAXA Venture Partners
2024-03-14Private Equity· undefined
2020-02-20Acquired· undefined
2017-05-02Private Equity· $15.5M
Leadership Team
Michael Ellis
CFO
Melissa Palmer
SVP, Delivery
Recent News
Coverager - Insurance news and insights
2024-03-15
2024-02-29
Company data provided by crunchbase
