PayZen · 4 hours ago

Customer Service Representative

United States

Full-time

Remote

Mid Level

$25/hr - $29.33/hr

3+ years exp

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Responsibilities

Represent PayZen values and deliver excellent service through each interactionInfluence, educate, and connect customers to technology and share the value of digital payment options

Lead positive interactions and create a repayment strategy on over due payment plans with patients using our customer service platform including email, SMS, chat and phone

Work with providers to resolve any issues related to patient payment plans

As an individual contributor you will identify opportunities for improvement and seek proactive solutions / tools to better the customer experience and streamline the day-to-day of the job

Qualification

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Customer service orientationContact center experienceFinTech experienceHealthcare revenue cycle experienceCollaboration with internal teams