Customer Service Representative @ Penn Mutual | Jobright.ai
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Penn Mutual · 13 hours ago

Customer Service Representative

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Financial ServicesInsurance

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Responsibilities

Learns all facets of inforce term, whole life, universal & variable life insurance and/or annuities
Handles simple to complex in-bound calls from our clients/financial professionals and answers questions regarding their life or annuity product and/or servicing needs
Accepts financial and non-financial transactions with consistent quality, attention to detail, and according to department policies and procedures
Investigates and follows up on questions/issues to resolve concerns in an accurate and timely manner
Processes straightforward transactions with attention to detail
Interprets each request and navigates multiple administration systems as well as our workflow and imaging tools to gain and document needed information
Meets speed of service and quality goals for each task function and contribute to overall team goals
Comply with all company and site policies and procedures while adhering to the company’s framework of internal controls
Work collaboratively and may participate on project teams
Strengthen the adviser relationship through raising the caliber of service provided
Perform various other related duties, assignments and special projects as assigned
Recommends and facilitates process changes to continuously improve the customer experience
Ability to work core business hours between 8:30 and 6:00 pm EST

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Life insurance knowledgeAnnuities knowledgeFINRA Series 6Learn technology

Required

H.S. Diploma or Equivalent
Minimum of 2+ years of customer service experience

Preferred

Bachelor's Degree
Experience with universal and variable life insurance/annuity products
FINRA Series 6

Company

Penn Mutual

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Penn Mutual helps individuals and families do more in life by creating solutions that deliver the complete value of life insurance.

Funding

Current Stage
Late Stage

Leadership Team

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Eileen McDonnell
Chairman & Chief Executive Officer
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David O'Malley
President and Chief Operating Officer
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Company data provided by crunchbase
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