Power Equipment Direct · 2 days ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$15/hr - $19.04/hr
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Responsibilities
Provide first call resolution on inbound customer interactions and handle escalations to the best of your ability.
Maintain excellent customer service standards through call quality, problem-solving, ownership over any customer issue, and going above & beyond to address all needs.
Respond to customer inquiries about order status, returns, product support, and delivery issues.
Continually enhance your customer service skills and your product knowledge to increase the level of support you provide our customers.
Work with colleagues from across the company to ensure a great customer experience from the shopping process through delivery.
Document customer interactions by logging and retaining correct and precise information in CRM.
Perform all work in accordance with established safety standards and adhere to all policies, rules, regulations, and procedures.
Participate in associate meetings and communicates any concerns to management.
Maintain quality score and other performance metrics communicated by management.
Demonstrate excellent customer service skills in resolving customer complaints and questions.
Practice and ensure compliance with company policies and procedures.
Thoroughly understand the Customer Relations manual.
Maintain a professional and positive attitude.
Engaging with web customers within 10 seconds of the request and assisting with any scenario presented.
Qualification
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Required
A successful associate will be goal oriented, self-motivated, and able to meet deadlines, build relationships and enjoy a team atmosphere.
Be a goal oriented, self-motivated individual with an ambition to succeed.
Have the desire and ability to learn quickly.
Build relationships and enjoy working in a service minded, fast paced and congenial team atmosphere.
Communicate effectively both verbally and in writing, conveying professionalism, enthusiasm, and courtesy.
Have worked in a fast-paced environment and demonstrated the ability to multi-task.
Meet deadlines by maintaining exceptional time management and organizational skills.
Efficiently utilize all tools and resources to perform work functions.
Have prior customer service experience.
Preferred
Fluency in Spanish a plus.
Benefits
Health, dental, vision, paid time off, life insurance and a 401(k) with a company match
Mental health coverage
Gender affirming and family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Company
Power Equipment Direct
Power Equipment Direct is a retail company offering outdoor power equipment.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jon Hoch
Founder and CEO
Recent News
2023-06-13
2023-03-24
Company data provided by crunchbase
