Real Soft, Inc. · 5 hours ago

Customer Service Representative

Helena, MT

Contract

Remote

Entry Level

$16/hr - $16/hr

1+ years exp

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Responsibilities

Using a computerized system, responds to customer inquiries in a call center environment.

Responds to telephone inquiries and complaints using standard scripts and procedures.

Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.

Provides clear and concise information about the status of a claim or Medicaid member

Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.

Acts as an advocate for the Medicaid client or Provider.

Educates clients about managed care access, rights and benefits through outreach scripts.

Check voicemail and Fax routers.

Complete required assigned training.

Track daily task for quality review.

All other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call Center ExperienceMedicare ExperienceMedical Insurance ExperienceOutgoing AttitudeGrammar AccuracySpelling AccuracyCalm Under Pressure