The Cigna Group · 8 hours ago

Customer Service Representative

Tempe, AZ

Full-time

Remote

Entry, Mid Level

1+ years exp

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Responsibilities

Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.

Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.

Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Diploma / GEDCustomer service experienceMicrosoft Office SuiteRXHomeCustomer Relationship ManagerExpert listening skills

Required

High School Diploma / GED required

1+ years of customer service/call center experience

General PC knowledge including Microsoft Office Suite

Excellent communication skills (verbal and written)

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.