The Remedy Corporation · 23 hours ago
Customer Service Representative
New Castle, DE
Contract
Remote
Entry Level
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Responsibilities
Manage and prioritize multiple concerns simultaneously.
Provide appropriate and correct information to incoming customer order status and product knowledge requests.
A positive attitude, even when faced with misplaced criticism or frustration.
The ability to learn quickly and move on from both success and failure.
Process customer orders/changes/returns according to established department policies and procedures.
Work closely with the credit department to resolve disputed credit items.
Provide timely feedback to company management regarding challenges or customer concerns.
Partnership with the sales team to meet and exceed customer’s service expectations.
Listen, document, and help resolve conflicts with customers.
Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.
Qualification
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Required
High School diploma.
Computer experience and aptitude.
Patience in dealing with confused or irate customers.
Problem-solving skills, and the ability to think under pressure.
Commitment to continual education about the company, products and services.
Must have computer.
Some troubleshooting maybe required depending on the customer scenario.
Preferred
Previous customer service experience a plus but not required.
Previous experience with corporate phone systems or switchboard.
Bi-lingual is a plus!
Company
The Remedy Corporation
At The Remedy Corporation, we provide faith-driven virtual assistance and business support services tailored to meet the needs of entrepreneurs, small businesses, coaches, and startups.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
