Tivly · 1 day ago

Customer Service Representative

Full-time

Remote

Entry Level

$13.50/hr - $13.50/hr

2+ years exp

Maximize your interview chances

Commercial InsuranceInsurance

No H1B

Insider Connection @Tivly

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs

Follow communication scripts and use knowledge of products and services to go off-script when necessary

Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately

Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bilingual in SpanishCustomer support experienceCall center environmentGoogle WorkplaceCRM softwareTyping skillsData entry skillsTime management skills

Required

Candidates MUST currently live in one of the following states: Alabama, Florida, Georgia, Kentucky, Michigan, Mississippi, Missouri, Nevada, North Carolina, Oklahoma, Tennessee, Texas or Virginia.

Bilingual in Spanish (required for bilingual representatives)

Minimum of 2 years experience providing customer support in a call center environment

High School diploma or equivalent

Strong experience with technology and proficient with computers, including Google Workplace (formally G Suite), Google Chrome and CRM software

Strong typing and data entry skills

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Strong time management and decision making skills

Must have a Windows, Apple desktop/laptop or Chromebook

Access to high-speed internet

Dedicated workspace

Processor: Intel i5 8th Generation, Intel Celeron N4500 or AMD Ryzen 5 series or newer

Processor: macOS 11 or newer (Big Sur 11, Monterey 12, Ventura 13, & Sonoma 14)