Urgently · 2 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$17/hr - $17/hr
2+ years exp
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Responsibilities
Become cross trained to operate in Urgently’s platform; CSS, Teams Channels, Incontact chats, JIRA.
Perform outbound calls to customers and stakeholders to address their recent service experience.
Receive inbound calls/chats.
Perform aftercall, UDA, and JM work by identifying the root cause of the case.
Crossed trained in JM, UDA, and aftercall work.
Be able to create and handle any job at any point.
Own the case until job completion.
Able to make executive decisions when working cases.
Elevate the relationship with partner representatives, and customers so the workflow is consistent.
Ensure workload is being properly executed in a timely manner.
Continue building the foundation with the partner.
Able to take accountability of the work delivered and making independent decisions.
Qualification
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Required
Inbound and outbound call center experience
Minimum of 2 years of experience in negotiation
Minimum of 2 years of experience in conflict resolution
Minimum of 1 years of experience in cross functional team collaboration
Ability to critically think through challenging situations
Proven experience providing clear and effective documentation
Ability to multitask
Experience prioritizing work and tasks
Must be available for shifts that will range Monday-Sunday 6am-11:30pm with two days off a week
Above average communication skills in both written and oral form
Ability to multitask handling multiple jobs at the same time and prioritize each job and each step of the job
Grace under fire and excel under pressure
Comfortable making decisions in a situation that may be vague
Benefits
Short term disability
Long term disability
Life insurance
Three different medical plans
Two dental plans
A vision plan
12 holidays off
10-20 days of paid time off annually based on your years of service
401(k) match
Company
Urgently
Urgently features a roadside assistance industry to the benefit of global brands and roadside assistance professionals.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$199.37MKey Investors
American Tire DistributorsSelect Venture Partners
2023-10-19Post Ipo Equity· $84.66M
2023-10-19IPO· undefined
2021-12-22Debt Financing· $75M
Leadership Team
Chris Spanos
Co-Founder & Chief Executive Officer
Sid Conklin
Chief Technology Officer
Recent News
www.tradingview.com
2024-04-08
2023-11-16
2023-10-28
Company data provided by crunchbase
