USAJOBS · 3 hours ago

Customer Service Representative

Anywhere in the U.S. (remote job), USA

Full-time

Remote

Entry Level

$56K/yr - $73K/yr

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ConsultingGovernment

No H1B

Security Clearance Required

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Responsibilities

You're committed to serving as the Customer Service Representative responding to customer inquiries regarding processes and procedures in navigating through an online system.

You're excited to serve as the point of contact for potential customers seeking information (cost, time frames, availability) on ordering certified and uncertified documents.

You're motivated to apply general policies and guidelines to a variety of individual customer circumstances to determine specific course of action.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Automated Tracking SystemsApplying PoliciesDiverse Audience Communication

Required

Applications will only be accepted from United States Citizens and Nationals.

Your resume and question responses must demonstrate the job-related competencies.

You must meet the definition of specialized experience.

Required to pass a background investigation and fingerprint check.

Must be registered for Selective Service, if applicable (www.sss.gov).

If selected, you may be required to complete a one year probationary period.

You must meet all qualification requirements upon the closing date of this announcement.

Time-in-grade/band requirements must be met by the closing date of the announcement.

Suitable for Federal Employment.

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position.

Specialized experience for this position includes: 1. Experience communicating with a diverse audience; and 2. Experience applying policies and regulations; and 3. Experience with automated tracking systems.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.