USALCO · 2 days ago
Customer Service Representative
Baltimore, MD
Full-time
Remote
Mid, Senior Level
5+ years exp
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No H1B
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Responsibilities
Order Management (PO Receipt and acknowledgement / Sales order entry into Ross / Revisions / Monitoring). Ensure orders are processed to meet customer requirements; partner with USALCO plants and Logistics to ensure on-time order fulfillment.
Extensive external and internal customer contact through order handling, problem solving and fielding general inquiries.
Developed understanding of order-to-cash cycle and revenue recognition requirements
Maintain solid customer relationships by handling questions and concerned with speed, accuracy, and consistency
Able to function in a team environment, providing back-up and assistance when needed, without being asked
Be flexible with work hours to meet demands of operation
Qualification
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Required
Order Management (PO Receipt and acknowledgement / Sales order entry into Ross / Revisions / Monitoring). Ensure orders are processed to meet customer requirements; partner with USALCO plants and Logistics to ensure on-time order fulfillment.
Extensive external and internal customer contact through order handling, problem solving and fielding general inquiries.
Developed understanding of order-to-cash cycle and revenue recognition requirements.
Maintain solid customer relationships by handling questions and concerned with speed, accuracy, and consistency.
Able to function in a team environment, providing back-up and assistance when needed, without being asked.
Ability to understand customer requirements.
Ability to interact with customers in a friendly and professional manner and to understand customer requirements.
Effective two-way communication with internal and external customers.
Proactive handling of customer orders and problem solving.
Ability to maintain positive attitude.
Tolerance for ambiguity.
Understanding of business success drivers.
Self-starter, able to work independently in a team environment.
Developed business acumen.
Excellent interpersonal communication skills: ability to adapt to different communication styles.
Attention to detail.
Ability to multi-task with minimal supervision.
Strong initiative and commitment.
Knowledge of MS Office.
Minimum of 5-year prior experience within a Chemical manufacturing environment.
Intermediate Proficiency in Microsoft Office suite.
Preferred
Continuous Improvement activities such as LEAN; 5S; Six Sigma; etc.
ERP experience such as Ross, FRQ or SAP.
College degree strongly preferred but not required.
Company
USALCO
USALCO is a provider of high quality aluminum-based chemicals used primarily in water and wastewater treatment processes.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
H.I.G. Capital
2024-08-05Acquired· by TJC
2020-06-02Private Equity· Undisclosed
Leadership Team
Jason James
Chief Operating Officer
Terry Waldo
Chief Commercial Officer (CCO)
Recent News
Company data provided by crunchbase
