176 applicantsPosted by Agency

Company

VeeAR Projects Inc. · 15 hours ago

Customer Service Representative

United States

Full-time

Remote

Entry Level

$17.22/hr - $20/hr

2+ years exp

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Responsibilities

Answer inbound calls from customers seeking to access, understand, or utilize Cigna Behavioral Health services.

Educate participants on their benefits, clinical and non-clinical resources available, and assist with the intake process.

Assess for potential risk of harm or substance abuse concerns.

Provide participants with names and contact information for the nearest healthcare providers.

Handle administrative tasks such as writing authorizations, sending eligibility requests, and initiating the grievance process.

Provide follow-up calls to ensure that correct information is given and services are accessible.

Maintain high-quality customer service in line with department standards and resolve issues on the first call whenever possible.

Qualification

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Customer service experienceCall center experienceTyping skillsPC skillsHealthcare services experienceCustomer advocacy experience

Required

Bachelor’s degree in a mental health field, psychology, social work, health coaching, family communications, community/public health, or a related major (required)

Previous experience in customer service or a related field

Effective interpersonal communication, organizational skills, and the ability to manage multiple tasks

Ability to problem-solve independently and function without constant supervision

Strong typing and PC skills, including word processing and the ability to learn new computer software systems

Ability to learn new workflows and tasks quickly

Must demonstrate empathy, professionalism, and attention to detail when handling sensitive calls

behavioural/mental health: 2 years (Required)

Preferred

Previous experience in a call center environment is preferred

Previous experience with healthcare services and customer advocacy roles

Ability to handle sensitive and emotionally charged calls with empathy and professionalism

Benefits

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Work from home

Company

VeeAR Projects Inc.

VeeAR Projects Inc is a Technology Consulting & Angel Investing Enterprise headquartered in Silicon Valley, with a globally distributed team across North America and Asia.

Founded in 2003

Pleasanton, California, USA

201-500 employees