WorkatHome-JobBoard · 5 hours ago

Customer Service Representative

Cincinnati, OH

Part-time

Remote

Entry Level, Intern/New Grad

0+ years exp

Maximize your interview chances

Advertising Services

Insider Connection @WorkatHome-JobBoard

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Responds to basic customer inquires regarding products, provides quotes, and handles order entry.

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).

Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

Orders items to ensure appropriate inventory levels are maintained for customers.

May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.

Determines the most cost effective shipping method for customer orders.

Partners with Account Representatives to ensure customer satisfaction.

Expedites backorders. May pull inventory and prepare order for shipment to customer.

May handle customer returns.

Performs other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Moderate computer skillsProduct knowledgeInformation processingBusiness systems usageInternet product searching

Required

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Reliability, organization, and attention to detail required.

Strong communication skills including written, verbal, and listening.

Ability to multi-task and time management skills required.

Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.