Xceedance ยท 2 days ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
Maximize your interview chancesAnalyticsConsulting
Insider Connection @Xceedance
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Answer inbound calls from insurance agents and/or policyholders providing excellent customer service.
Assist agents in navigating company sites, walking them through uploading document processes, providing time frames and answering billing questions.
Assist policyholders with billing inquiries, payment queries, FNOL and general questions.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Previous background in homeowners' insurance
Previous background in an inbound call center customer service role
Computer skills
Strong verbal and written communication skills
Excellent customer service
Adheres to a high standard of quality practices
Professional demeanor
Exceptional adherence to schedule
Computer navigation
Ability to multitask and work in a fast-paced environment
Motivated and willing to learn new tasks
Strong problem-solving skills
Preferred
Positive attitude
Team player
Forward thinker
Company
Xceedance
Xceedance is an insurance company that provides lifecycle, operations, data, analytics, and claims TPA to reinsurance organizations.
Founded in 2013
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Justin Davies
SVP, Head of Region, EMEA
Praveen Pachaury
Senior Vice President of Technology and Digital
Recent News
2024-10-16
Royal Gazette | Bermuda
2024-04-25
Insurance Business America
2024-04-25
Company data provided by crunchbase
