Systems & Methods, Inc. (SMI) · 5 hours ago

Customer Service Representative-Inbound- SPANISH/ENGLISH BILINGUAL-REMOTE

San Antonio, TX

Full-time

Remote

Entry Level

$14.50/hr - $14.50/hr

1+ years exp

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Responsibilities

Receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations

Categorizing all calls received in one of the categories provided

Recording any abusive and/or extraordinary calls

Responsible for other duties as assigned

Maintaining a general understanding of policies and procedures

Possessing strong oral and written communications skills

Exhibiting excellent interpersonal skills using tact, patience and courtesy

Qualification

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Bilingual (English/Spanish)Data EntryTyping (35 WPM)Microsoft OfficeCall Center Technology

Required

Must maintain a general understanding of policies and procedures

Possess strong oral and written communications skills

Knowledgeable in modern office practices, procedures and equipment

Exhibit excellent Interpersonal skills using tact, patience and courtesy

High School Diploma or equivalent required

At least one year prior experience in an area of service delivery, customer service, call center technology, or related field. Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties

Must be proficient in data entry skills including keyboard, mouse and 10 key pad

Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process

Basic knowledge of Microsoft Office

Fluent in English and Spanish is a must

Quiet and distraction-free place in your home to work at a desk/table

Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots)

Smartphone with Android OS or iPhone for user authentication