Be an early applicantLess than 25 applicants

Company

Conduent · 1 day ago

Customer Service Representative Remote Kentucky

London, KY

Full-time

Remote

Entry Level

$16.50/hr - $16.50/hr

1+ years exp

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Responsibilities

Answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF).

Handle password resets, application status, application intake/updates, and assist customers with navigating the government's online application tool.

Deal with multiple systems to input and read/interpret data back to the caller.

Answer questions fully and capture data into a client system.

Memorize several scripts verbatim per our client’s policy.

Answer all calls that come into their station, maintaining professionalism throughout the call.

Follow a break and lunch schedule daily that is set by our global Workforce team.

Perform business support or technical work, using data organizing and coordination skills.

Perform tasks based on established procedures.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

High Volume Call CentersCustomer Service ExperienceTyping SkillsGrammar SkillsComputer NavigationData EntryBenefit Knowledge SNAPBenefit Knowledge MedicaidBenefit Knowledge TNAFQuiet Work Environment

Required

1 year minimum experience in High Volume Call Centers

1 year minimum Customer Service Experience

High School diploma or GED

Background and drug screening required.

Ability to adhere to a break and lunch schedule

Excellent typing and grammar skills

Ability to navigate a computer

Excellent customer service skills.

Excellent phone etiquette skills

Reliable internet access

Quiet work environment, free of distractions

Must reside in the State of Kentucky for this position

Benefits

Health Insurance

Voluntary dental and vision programs

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off (PTO) or vacation and/or sick time

Company

Conduent

Glassdoor

3.2

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum — creating exceptional outcomes for its clients and the millions of people who count on them.

Founded in 1998

Irvine, California, USA

10001+ employees