145 applicants

Company

AT&T · 4 days ago

Customer Service Representative Sales and Service (Part-time)

Springfield, MO

Part-time

Hybrid

Entry Level

$696.50/wk - $939/wk

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Actively Hiring

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Responsibilities

You’ll identify upsell opportunities and make recommendations to right fit customers with the latest technology, services and offers.

In this part-time position, you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.

You’ll work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions.

You’ll use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.

You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.

When issues arise, you’ll step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.

Our part-time positions offer flexible scheduling options to fit your lifestyle. As a part-time team member, you will work between 30-32 hours per week. This schedule allows you to balance your work commitments with personal priorities while being a valuable part of our dynamic call center team.

Training: To ensure your success, we offer a comprehensive training program lasting 5-6 weeks at 35 hours per week. This training will equip you with the necessary skills and knowledge to excel in your role and provide exceptional service to our customers.

Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

Qualification

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Customer service experienceCall center experienceTechnical supportSales skills

Required

Call center or customer service experience.

Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

Benefits

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Company

AT&T

Glassdoor

3.5

AT&T is a telecommunications company that provides wireless communications, internet services, digital television, and more.

Founded in 1983

Dallas, Texas, USA

10001+ employees

https://www.att.com/

H1B Sponsorship

AT&T has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (212)

2022 (362)

2021 (390)

2020 (176)