Harris Williams ยท 22 hours ago
Customer Service Representative Specialist Sr. - Treasury Management Card Technology
ZZ - Remote Location
Full-time
Remote
Mid, Senior Level
$31K/yr - $68K/yr
3+ years exp
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Responsibilities
Performs advanced customer service activities and initiatives for specialized products and services. Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers. Focus on problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the most complex or reoccurring issues, and identifies root cause and acts as an escalation point. May interact with higher levels within the customer organization.
Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality. Serves as a coach or mentor and may serve as a trainer to the customer service team.
Documents customer interactions and completes service requests to minimize customer effort or additional action.
Qualification
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Required
3+ years experience in customer service or related field
Associates or equivalent degree
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Ability to assess and effectively manage all of the risks associated with business objectives and activities
Accuracy and Attention to Detail
Client Relationship Management
Customer Experience Management
Decision Making and Critical Thinking
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Problem Solving
Products and Services
Tech Savvy
Preferred
Prior commercial card experience
Website navigation skills
Excellent communication skills (written & verbal)
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
8 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Company
Harris Williams
Harris Williams is a global investment bank specializing in M&A and private capital advisory services.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Hiter Harris
Managing Director and Co-Founder
Paul Poggi
Chief Operating Officer
Recent News
AltAssets Private Equity News | Connecting LPs and GPs worldwide
2024-01-10
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