Goldschmitt and Associates (G&A) · 4 hours ago
Customer Service Representative Supervisor (BPO)
Arlington, VT
Full-time
Remote
Entry, Mid Level
1+ years exp
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Responsibilities
Ensures effective day to day supervision and leadership of Customer Service Representatives (CSRs) consistently to deliver a positive borrower experience, accurately resolve borrower inquiries and achieve high quality assurance metrics.
Ensures a positive work environment by the reinforcement of the values, mission and vision of the organization and fostering engaged, empowered employees with a sense of job performance ownership and accountability.
Ensures professional leadership, employee interactions and collaboration. Uses sound judgment for appropriate resolution or escalation.
Ensures polices and Standard Operating Procedures are followed and identifies and communicates continuous improvements opportunities to make the customer experience better.
Ensures individual CSR and team KPI and productivity standards are met. Ensures delivery of daily and weekly coaching, development and feedback to CSRs regarding overall work performance.
Successful completion of a background check and federal contractor employment screening.
Qualification
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Required
Ensures effective day to day supervision and leadership of Customer Service Representatives (CSRs) consistently to deliver a positive borrower experience, accurately resolve borrower inquiries and achieve high quality assurance metrics.
Ensures a positive work environment by the reinforcement of the values, mission and vision of the organization and fostering engaged, empowered employees with a sense of job performance ownership and accountability.
Ensures professional leadership, employee interactions and collaboration. Uses sound judgment for appropriate resolution or escalation.
Ensures polices and Standard Operating Procedures are followed and identifies and communicates continuous improvements opportunities to make the customer experience better.
Ensures individual CSR and team KPI and productivity standards are met. Ensures delivery of daily and weekly coaching, development and feedback to CSRs regarding overall work performance.
Successful completion of a background check and federal contractor employment screening.
Preferred
Bachelor’s Degree
1 Year Prior Supervisory Experience in a Professional Business Environment or Contact Center
Company
Goldschmitt and Associates (G&A)
Goldschmitt (G&A) offers a suite of services and solutions to support our clients with their complex business requirements.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
