Muse Paintbar · 1 day ago

Customer Service Representive

Milford, CT

Part-time

Remote

Entry Level

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Responsibilities

Interacts with customers via telephone, email, chat, and text, to provide support and answer questions

Assists with booking reservations, and directing private party requests.

Fields customer questions and complaints; when the issue is beyond the representatives knowledge, escalates it to management

Ensures that appropriate actions are taken to resolve customers problems and concerns.

Maintains customer records of customer interactions with details of inquiries, complaints, or comments.

Responds to staff needs via Slack in a timely manner

Assist Customer Service Manager with various tasks, including session cancellations, paintings swaps and contacting waitlists

Performs other related duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceService-orientedProficient computer skillsCustomer service softwareG-SuiteShopifySlackMicrosoft Office

Required

Excellent communication skills including active listening.

Service-oriented and able to resolve customer grievances.

Proficient computer skills with the ability to learn new software.

High school diploma or equivalent.

Customer service experience required.

Must reside in one of the following states - ME, NH, MA, NY, NJ, RI, CT, MD, VA, SC, or GA

Fully remote position, must have a quiet space to work, with excellent internet location, a computer/laptop (Chromebooks/Tablets/Smartphones are not appropriate for this position) and a headset with microphone (specification to be discussed during interview)