XACT · 1 day ago
Customer Service Specialist – Customer Support | NC (GLOBAL)
NC
Full-time
Remote
Entry Level
$14/hr - $14/hr
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Responsibilities
Must speak English fluently.
Be able to type 40 words per minute or greater.
Have a high-speed DSL or cable connection, rated 5 MB down, 384k up (minimum), 10+ MB down, and 512k up (preferred).
A dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space.
A personal Desktop Computer running Windows 10 with 4 GB of RAM and 2.0 GHZ processor (minimum), 4GB of RAM and Dual Core Processor (recommended).
A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.
A webcam, for training, compliance, and collaboration purposes.
Wired networking connection (wireless is not permitted).
Laptops are not eligible for the work-at-home agent program.
You will be required to submit visual proof of your work-at-home environment by providing pictures of your workspace. Your workspace must be a dedicated working environment with a lockable door that is used exclusively by you.
An approved-brand USB headset for VOIP.
Hired agents will be responsible for purchasing a brand-recommended USB headset (a list is available from recruitment), approximate price is $40.
Must be able to sit for extended periods of time in a chair.
Qualification
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Required
Must speak English fluently.
Be able to type 40 words per minute or greater.
Have a high-speed DSL or cable connection, rated 5 MB down, 384k up (minimum), 10+ MB down, and 512k up (preferred)
A dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space.
A personal Desktop Computer running Windows 10 with 4 GB of RAM and 2.0 GHZ processor (minimum), 4GB of RAM and Dual Core Processor (recommended).
A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.
A webcam, for training, compliance, and collaboration purposes.
Wired networking connection (wireless is not permitted).
Laptops are not eligible for the work-at-home agent program.
You will be required to submit visual proof of your work-at-home environment by providing pictures of your workspace. Your workspace must be a dedicated working environment with a lockable door that is used exclusively by you.
An approved-brand USB headset for VOIP.
Hired agents will be responsible for purchasing a brand-recommended USB headset (a list is available from recruitment), approximate price is $40.
Must be able to sit for extended periods of time in a chair.
High School Diploma or GED
Benefits
PTO (paid time off) program
Flexible scheduling
Company group plan through United Healthcare
Complimentary dental insurance through Sun Life
VSP vision insurance complimentary
Supplemental products through Allstate
Company
XACT
XACT has been providing contact center solutions for more than 35 years.
Founded in 1988
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
