102 applicants

Company

Allied Solutions LLC · 6 hours ago

Customer Service Specialist (On Site Carmel, IN or Dakota Dunes, SD)

Carmel, IN

Full-time

Remote

Entry Level

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Financial ServicesInformation Technology

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Responsibilities

Handle incoming borrower, agent and lender calls at a professional level

Accurately compose written information for loan histories

Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels

Ability to follow up and resolve customer problems or issues

Mentor fellow co-workers as requested by supervisor

Report any system and related issues

Meet set goals and assigned workload expectations for productivity

Meet and exceed Quality audits and metrics

Ability to be coached and learn from previous errors and know what is needed to improve

Meet monthly regarding scorecard metrics

Qualification

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Mentoring

Required

High school diploma required

Distribute and exchange information with others

Perform other duties as assigned

Strong attention to detail and organization skills required

Strong problem solving and analytical abilities

Dependable and reliable

Ability to acknowledge and respect confidential information

Excellent telephone, written and verbal communication skills with strong customer service focus

Professional interaction with employees, peers and customers

Answers questions, corrects errors and resolves discrepancies

Ability to learn quickly

Benefits

Medical, dental and vision insurance coverage

100% company-paid life and disability coverage

401k options with company match

Three weeks PTO by the end of the first year

Company

Allied Solutions LLC

Allied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 4,000 financial institutions in North America.

Founded in 2000