Foundation Finance Company Careers ยท 4 hours ago
Customer Service Specialist - Bilingual
United States
Full-time
Remote
Entry Level
$18/hr - $19/hr
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Responsibilities
Handles incoming calls regarding customer account questions and performs callbacks on accounts as required.
Processes routine over the phone payments for customers.
Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods.
Proficiently relay information to customers relating to interest, statements, and other account questions.
Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. Utilize company resources to achieve one-call resolutions.
Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks.
Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management.
Other duties as assigned by management.
Qualification
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Required
Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience.
Strong computer skills including Word, Excel, Internet, email.
Professional phone presence and excellent verbal and written communication skills.
Strong persuasion and negotiation skills.
Able to handle stressful conversations with tact and diplomacy to yield the desired results.
Strong typing skills.
Strong attention to detail.
Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.
Must reside in one of the specified states for remote work.
Benefits
Medical/dental/vision benefits
401(k) with company match
A casual dress work environment
Company
Foundation Finance Company Careers
Foundation Finance is one of the fastest-growing consumer finance companies in the nation.
Founded in 2012Rothschild, Wisconsin
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
