HealthMark Group · 4 hours ago

Customer Service Specialist - FMLA

Full-time

Remote

Entry Level

$15/hr - $17/hr

1+ years exp

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ConsultingHealth Care

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Responsibilities

Assist clients, patients, and requestors with the status of requests for disability and FMLA paperwork.

Making sure we are providing detailed information to clients, patients, and requestors.

Ensure notes are accurate and detailed. All actions require a note in Med-Release.

Respond promptly to a high volume of customer calls and e-mails regarding Disability and FMLA paperwork.

Provide excellent customer service promptly with accurate and concise information.

Effectively and efficiently communicate with customers through various channels.

Build strong value-based relationships with customers - a passion for customer interaction is a must!

Ensure customer satisfaction is a primary goal

Follow procedures, guidelines, and policies set in place

Data entry and other duties as assigned

Fax and/or email records securely to requestors

Must monitor the FMLA email to ensure emails are staying up to date.

Must meet daily goals

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call center experienceMicrosoft OfficeData entryHealthcare experienceTyping 50 WPM