CBI-electric: North America · 13 hours ago

Customer Service Specialist

United States

Full-time

Remote

Entry Level

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Appliances Electrical and Electronics Manufacturing

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Responsibilities

Accurately and efficiently administer and manage customer orders, by processing such orders with appropriate dates into the company’s ERP System: Sage Intaact.

Verify inventory availability

Coordinate with warehouse for accurate order fulfilment, order tracking, payment, shipment, problem-solving as well as updating of customers

Ensure accurate and up to date order fulfilment documentation as per incoterms and maintain records, reporting.

Resolve customer related issues and ensure on-time delivery to customers

Maintain excellent customer service relationships

Ensure clear communication with both internal and external teams

Manage and maintain company policies and procedures and processes as well as determine methods to improve them.

Manage PO to suppliers, follow up on deliveries and manage the process, manage factory shipping dates, production schedules

Prepare logistic requirements to ensure accurate documentation for incoming PO, as well as related documentation

Any other task to support the smooth functioning of the customer services department

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportCustomer ExperienceElectrical Industry ExperienceERP System Sage IntaactAssociate's Degree