113 applicants

Company

Direct Interactions · 5 hours ago

Customer Service Specialist

Part-time

Remote

Entry Level

$15/hr - $15/hr

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Responsibilities

Process, navigate and research unemployment insurance claims

Answer incoming calls via computer software and assist customers with complex issues regarding their specific situation

Research information in databases to resolve complex customer issues

Maintain composure in escalated situations

Operate accurately and efficiently in a fast-paced environment

Handle multiple responsibilities at one time

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ExcelWordOutlookTyping (30 WPM)Computer proficiencyHigh stress situationsCalm under pressure

Required

Must be a self-starter

Must demonstrate a passion for providing outstanding service

Must maintain composure across a variety of customer and peer interactions

Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)

Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting

Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch

Ability to remain calm under pressure in a fast-paced contact center environment

Ability to remain calm while taking back-to-back calls

Ability to show empathy for those that may be frustrated or anxious

Ability to pay attention to detail and multitask while navigating through multiple programs and information

Ability to use a computer quickly and accurately

Must possess the ability to remain poised in high stress situations

Must be willing to conquer goals and challenges

Must type at least 30 WPM

Ability to be flexible and handle changes efficiently

Must be proficient in Excel, Word and Outlook Office products

Must pass a criminal background check paid for by us (Direct Interactions)

Legally able to work in the United States

Must be a current resident living in the United States

Must have at least a high school diploma or equivalent

Agents must be available to work at least 20 hours per week within the hours of operation noted below

Your computer must have at least 8GB of RAM installed and a Processor speed of 2.00GHz or higher

US based Internet service provider (ISP)

High-speed Internet via hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet

USB wired headset with noise-canceling microphone

A smart phone that is less than 3 years old that you are able to install our required software on for multifactor authentication (used for our programs authentication process and not for work)

Must have an operational web cam

If you are selected, your offer is contingent upon successfully completing and passing a background check and a technical assessment of your PC performed by our IT team.