DRolls Associates ยท 3 hours ago
Customer Service Specialist
United States
Full-time
Remote
New Grad, Entry Level
$46K/yr - $56K/yr
0+ years exp
Maximize your interview chancesAdvertisingBusiness Development
Insider Connection @DRolls Associates
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints with empathy and efficiency.
Maintain a thorough understanding of our products and services to provide accurate information.
Document and update customer records based on interactions.
Collaborate with other departments to ensure customer needs are met.
Identify and escalate priority issues to the appropriate channels.
Contribute to team efforts by accomplishing related tasks as needed.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
0-5 years of experience in a customer service or related role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
Proficient in using customer service software and Microsoft Office Suite.
Ability to work independently and as part of a team.
A positive attitude and a passion for helping others.
Company
DRolls Associates
DRolls is a strategic appointment-setting agency that opens doors by closing high-level meetings with key decision-makers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dafna Rolls Ish-Shalom
CEO
Dorit Cohen
Partner & GM US Operations
Company data provided by crunchbase
