EBQ · 2 days ago

Customer Service Specialist

Austin, TX

Full-time

Remote

Entry Level

$32K/yr - $35K/yr

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Responsibilities

Professionally communicate via phone, email, and chat to provide support and information on products or services

Field customer questions and complaints and ensure that appropriate actions are taken to resolve customer problems and concerns

Maintain customer accounts and records of customer interactions with detail

Continuously learn about the EBQ customers that you are supporting to provide quality customer service

Internalize and accurately leverage EBQ processes, industry best practices, and applicable tools

Consistently achieve or exceed monthly target(s) established by supervisor

Retain training and direction from company leadership

Adhere to company policies and values

Work effectively in a collaborative work environment and professionally represent EBQ to clients

Perform other duties as assigned

Qualification

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