Ferrellgas · 14 hours ago

Customer Service Specialist

Corpus Christi, TX

Full-time

Remote

Entry Level

1+ years exp

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AgricultureEnergy

No H1B

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Responsibilities

Works with customers on a daily basis to sustain and improve business relationships.

Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.

Ensures accurate account setup, maintenance, and the closing of all customer account information.

Handles all customer issues by following our customer complaint resolution policy.

Performs soft collections for customers on credit hold or past due as well as some cash handling.

Qualification

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Customer Service ExperienceBilingual EnglishBilingual SpanishTypingData EntryMicrosoft OfficeExcelWordAccessWindows 10Internet Speed RequirementsDual Monitors

Required

High School Diploma or equivalent

1+ years' of customer service experience

Must be Bilingual (English and Spanish speaking)

Willingness to report to local office if needed, dependent on business need

Exceptional customer service and negotiation skills

Strong organizational skills with typing and data entry experience

Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.

Proficient in Microsoft Office including Excel, Word, and Access.

Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States

Applicants must not now, or any time in the future, require sponsorship for an employment visa.