171 applicants

Company

McKesson · 3 hours ago

Customer Service Specialist

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

The responsibilities of this position consist of answering inbound calls/ emails from existing Health Mart Atlas members which can result in providing an answer at that moment, additional research within the internal systems or triaging with other departments regarding PBM contracts or payments.

It will also require outbound calls to current customers to follow up on open issues, returning voicemails left for the department and partaking in call campaigns.

Representatives are expected to provide timely and accurate responses and call notes to inquiries and efficient resolution to issues.

This position requires excellent communication, customer service, time management and follow-up skills

Answering inbound calls and email requests from existing Health Mart Atlas pharmacies regarding Managed Care needs such as adjudication issues, payment research, contract solicitations and reimbursement issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

MS Office SuitePharmacy experienceProcessing claimsCall center experience

Required

Typically requires 3+ years of related experience.

Must be able to multitask

Must have great communication skills

Must be able to problem solve

Proficient in MS Office Suite

Works with cross-functional teams to ensure value proposition is clearly identified and communicated with members including contract updates, industry news and trends

Once tenured in role, serve as a dedicated representative to assigned chains or buying groups.

Preferred

Pharmacy experience a plus

Processing claims a plus

Call center experience a plus

Company

McKesson

Glassdoor

3.7

McKesson distributes medical supplies, information technology, and care management products and services.

Founded in 1833

Irving, Texas, USA

10,001+ employees

http://www.mckesson.com

H1B Sponsorship

McKesson has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (57)

2022 (127)

2021 (151)

2020 (142)