Miaplaza, Inc. · 3 hours ago
Customer Service Specialist
United States
Full-time
Remote
Entry, Mid Level
$17.80/hr - $23/hr
3+ years exp
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Responsibilities
Support our team handling well over 10,000 chat interactions per week during the busiest season, along with emails, phone calls, and interacting with customers on social media. You’re up for the challenge, and ready to dive right in!
Respond promptly and professionally to customer inquiries via phone, email, chat, or other channels.
Provide accurate information to resolve customer issues and complaints with empathy and efficiency.
Analyze and anticipate customer needs and recommend appropriate solutions or products.
Follow standard operating procedures, while understanding one size doesn’t always fit all.
Make judgment calls to efficiently resolve customer issues, ensuring satisfaction.
Use canned responses for efficiency, with a knack for personalizing them to make the customer feel truly seen and heard.
Collaborate with team members to deliver a cohesive customer experience.
Maintain accurate and detailed records of customer interactions and transactions.
Take in large amounts of information, synthesize it into manageable pieces, and relay that information.
Collect feedback to improve our services and marketing initiatives.
Qualification
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Required
At least 3 years of work experience.
At least 2 years of experience in a customer-facing role.
Access to a computer/laptop (camera preferred) with reliable high-speed internet connection.
Ability to type at least 35 words per minute.
Strong proficiency with technology and aptitude to learn new technologies and processes quickly.
Ability to quickly and empathetically communicate with customers in a fast-paced environment.
Strong problem-solving and critical-thinking skills.
Excellent attention to detail.
Strong interpersonal and communication skills.
Growth mindset and motivated by constructive feedback.
Proven ability to work independently, manage schedules, and meet deadlines.
Preferred
Experience in a live chat or customer support environment
Proven track record of going above and beyond
Benefits
Health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more
401(k) retirement plan with employer match
Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits
Free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives
Company
Miaplaza, Inc.
Miaplaza, Inc. is elevating online learning and making it more effective than ever before.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Hansen
Co-founder
Tobias Ziegler
Chief Operating Officer
Company data provided by crunchbase
