Thrive365 ยท 6 hours ago
Customer Service Specialist
United States
Full-time
Remote
Entry Level
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Responsibilities
Respond to customer inquiries and provide assistance through phone, email, or live chat.
Address customer complaints or concerns and work to resolve issues promptly.
Provide accurate product or service information to customers.
Assist with order processing, returns, and exchanges.
Record customer interactions and maintain accurate records in the system.
Work with other teams to resolve complex issues or escalate when necessary.
Continuously strive to improve customer satisfaction and service quality.
Qualification
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Required
Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution skills.
Ability to work independently in a remote setting.
Comfortable using customer service software, CRM systems, and basic office tools.
Reliable internet connection and a quiet work environment.
Positive attitude with a focus on delivering great customer experiences.
Preferred
Previous customer service experience
Company
Thrive365
Thrive365, LLC is a digital health company that serves people living with type 2 diabetes and prediabetes.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kirk Howell
Founder/CEO
Ed Kenney
Co-Founder, Partner
Company data provided by crunchbase
