Travel by Tilly · 4 hours ago

Customer Service Specialist

Annapolis, MD

Full-time

Remote

Entry Level

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Responsibilities

Provide timely responses to client inquiries through various communication channels, offering information about destinations, travel packages, and services

Understand client needs and preferences to offer tailored travel recommendations and solutions

Assist with booking flights, accommodations, transportation, and tours

Design personalized itineraries that align with clients’ travel goals, budget, and interests

Collaborate with travel vendors to confirm bookings, process changes, or handle cancellations

Ensure clients have all necessary documents, such as passports, visas, and travel insurance

Manage payment processing, ticket issuance, and document compliance

Resolve any problems clients face during their travel, including delays or cancellations

Liaise with suppliers to rectify issues and ensure customer satisfaction

Keep up-to-date with travel trends, destinations, and services

Continuously research and recommend new products to clients for an improved experience

Maintain organized records of client interactions and travel plans

Prepare and distribute travel documents efficiently

Qualification

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Client ConsultationItinerary DesignTravel DocumentationIssue ManagementRecord Keeping

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