WEX · 1 day ago
Customer Service Specialist
US - Remote
Full-time
Remote
Entry Level
$16.50/hr - $18/hr
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Responsibilities
Assist customers by answering questions, resolving issues, and providing education on services
Answer between 40-60 inbound phone calls per day
Navigate and effectively use 10-15 different systems simultaneously
Multitask across multiple platforms during each call
Deliver clear communication while providing accurate answers and solutions
Educate customers on additional options or features accordingly
Respond accurately to email inquiries, maintaining proper language, grammar, and spelling
Adhere to confidentiality guidelines
Conduct thorough research to investigate all inquiries using available reference materials
Achieve or exceed established customer service standards and goals
Maintain product knowledge and actively participate in ongoing departmental training and education
Provide additional training to team members when necessary
Qualification
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Required
Proficiency with computers is required
Access to high-speed internet via ethernet cable is required
Previous exposure managing a steady flow of incoming calls
Preferred
Strong customer service and/or call center background is preferred
Benefits
Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
Company
WEX
Wex is a financial technology service provider for fleet, travel and healthcare industries.
Founded in 1983
5,001-10,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400MKey Investors
Warburg Pincus
2020-06-30Post Ipo Equity· $90M
2020-06-30Post Ipo Debt· $310M
2005-02-16IPO· nyse:WEX
Leadership Team
Melissa Smith
Chair and Chief Executive Officer
David Cooper
CTO
Recent News
2024-10-24
2024-10-24
Company data provided by crunchbase
