30 applicants

Company

Express Scripts by Evernorth · 4 hours ago

Customer Service Supervisor - Express Scripts- Remote

United States

Full-time

Remote

Mid Level

$48K/yr - $79K/yr

3+ years exp

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Responsibilities

Leads Customer Service team within nursing department consisting of experienced administrative, operative, and or technical roles

Supervises the daily activities of a group of representatives who respond to/research customer/member inquiries and issues

Provides direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs

Responsible for monitoring metrics, scheduling productivity and completeness according to department standards

This is the first line supervisor of Customer Service Senior Representatives – Nursing

Typically responsible for a large number of direct reports in a process or transactional operations environment

Coordinates schedules and workflow for the team

Focuses on team completion of assignments and routines

Ensures the hiring, orientation, training, coaching, and performance of employees

Handles escalations from patients and nursing team as needed and appropriate

Must be comfortable speaking with nurses and patients in a fast-paced environment

Qualification

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Customer service leadershipCoachingData interpretation

Required

3-5 years’ experience in customer service leadership role

Proven leadership with ability to gain stakeholder feedback and build strong team cohesion

Ability to interpret data to evaluate and analyze possible solutions in business workflows

Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions

Ability to train and coach less experienced staff to desired team results

Ability to coordinate/host/lead meetings with large groups

Willingness to work in production to complete tasks

Willingness to work a flexible schedule

Knowledge of standard concepts, practices, and procedures within a customer service organization

Detail oriented with strong organizational and multi-tasking skills

Must possess excellent verbal and written communication skills

Benefits

Medical

Vision

Dental

Well-being and behavioral health programs

401(k) with company match

Company paid life insurance

Tuition reimbursement

A minimum of 18 days of paid time off per year

Paid holidays

Company

Express Scripts by Evernorth

Glassdoor

3.1

Express Scripts by Evernorth provides pharmacy benefits services with a clear mission: To simplify complexities and provide holistic, condition-focused care and clinically superior pharmacy benefit solutions for our clients and the people they serve.

Founded in 1986

Mt Pleasant, South Carolina, USA

10001+ employees