Advanced Rx · 1 week ago
Customer Service Supervisor
Pennsylvania, United States
Full-time
Remote
Mid Level
$55K/yr - $65K/yr
3+ years exp
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Responsibilities
Supervise daily call center operations, manage queues, and ensure optimal service levels.
Jump into patient calls during training periods or peak times, demonstrating exceptional customer service.
Mentor and train a team of customer service representatives to improve conversion rates and upselling techniques.
Track metrics like sales conversion, upselling rates, and customer satisfaction to identify growth opportunities.
Handle escalated issues to ensure fast and satisfactory resolutions.
Monitor interactions for adherence to company standards, providing actionable feedback.
Build a collaborative, team-focused environment that celebrates individual and group achievements.
Qualification
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Required
3+ years in a customer service contact center, with 1+ year in a leadership role.
Expertise in quality assurance, queue management, and reporting.
Strong communication and organizational abilities.
A proven track record of motivating and managing remote teams.
Familiarity with CRM systems and customer service tools.
Preferred
Bachelor’s degree (preferred) or equivalent work experience.
Benefits
Bonus : Up to $1,000 quarterly for hitting team performance metrics
PTO : 15 PTO days + 5 “Me Time” days
Company
Advanced Rx
Advanced Rx is a compounding pharmacy that specializes in patient-specific medications to meet each individual's needs.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jason Jerusik
CEO and Owner
Kyle Salata, PharmD, FMNM
President and Founder
Company data provided by crunchbase
