Jordan Manufacturing · 9 hours ago
Customer Service Supervisor
Monticello, IN
Full-time
Remote
Mid Level
$55K/yr - $65K/yr
3+ years exp
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Hiring Manager
Ashley Medley
Insider Connection @Jordan Manufacturing
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Responsibilities
Enhance the overall customer service experience by building an engaged, solution-oriented, and customer-centric team that drives growth.
Take ownership of customer issues, ensuring timely resolution and follow-through to maintain high service standards.
Mentor and develop customer service representatives, fostering an environment of encouragement, empowerment, and continuous learning.
Achieve departmental objectives by: Improving communication and presenting strategic recommendations. Preparing and completing action plans to enhance productivity and service standards. Resolving problems, identifying transactional trends, and driving process improvements.
Improve service quality by evaluating and redesigning processes, establishing and monitoring service metrics, analyzing results, and implementing necessary changes.
Act as a subject matter expert on company products, programs, and policies to effectively support team performance.
Coordinate and supervise team priorities across multiple manufacturing sites to ensure alignment with company goals.
Review open orders to ensure timely release and shipping according to customer requests.
Collaborate with the Quality Managers at manufacturing sites to address and resolve customer quality complaints, ensuring effective communication and resolution.
Work cross-functionally with internal teams, including sales, marketing, and transportation, to implement sales programs, resolve service issues, and maintain smooth operations.
Serve as a liaison between customers and management to address service complaints, ensuring proper follow-up by sales representatives and other stakeholders.
Update professional knowledge through ongoing learning opportunities, maintaining personal networks, and participating in industry organizations.
Actively support key account management, resolve customer escalations, and balance the needs of the company, team, and customer.
Perform other duties as assigned to support departmental and organizational goals.
Qualification
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Required
Bachelor’s degree or equivalent experience.
3+ years of experience managing or supervising a staff of 3+ in a Customer Service setting preferably in a manufacturing environment.
ERP Experience
Intermediate-Advanced Excel User
Excellent data entry skills and phone skills are necessary.
Knowledge of Word and PowerPoint are required.
Independent leader with excellent communication skills.
Multi tasked individual that is assertive, fair minded, understanding, and sensible.
Able to work well under pressure.
Ability to work closely with a diverse group.
Ability to work within cross-functional teams across the organization.
Preferred
3+ years of experience managing or supervising a staff of 3+ in a Customer Service setting preferably in a manufacturing environment.
Benefits
Paid Holidays
Paid Time Off (PTO)
Paid Bereavement Leave
Military and Jury Duty Leave
401k with Safe Harbor Match
Health Insurance
Vision & Dental Insurance
HSA and FSA Options
Employee Assistance Program
Life Insurance
Short- and Long-Term Disability
Company
Jordan Manufacturing
A Family-Owned American Company Creating Stylish Outdoor Furnishings Since 1975. Founded in 1975, Jordan Manufacturing Company, Inc.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ashley Budd
Chief Executive Officer
Company data provided by crunchbase
