Fortrea · 1 day ago

Customer Service Supv

Remote_United States

Full-time

Onsite

Mid Level

$23/hr - $29/hr

3+ years exp

Maximize your interview chances

Clinical TrialsHealth Care

Insider Connection @Fortrea

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Supervise the day-to-day operations of the Customer Service department

Monitoring daily activities of customer service team and make adjustments when needed

Directly supervise, train, and mentor the customer service support team

Responsible for ensuring all shifts in the department are properly staffed

Respond to and resolves complex problems related to lab results and services provided

Oversee and assess department performance, providing regular performance-related feedback

Maintain proper documentation pertaining to customer service department activities

Become well versed in all required databases used throughout the department

Interact with supply chain operations management as a consistent basis

Responsible for administering and managing policies and procedures

Process and maintain payroll and personnel files

Perform administrative duties as needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Service ExperienceLeadership ExperienceHealthcare Industry KnowledgeMedical TerminologyLaboratory Operations KnowledgeMicrosoft OfficeCritical Thinking Skills