Be an early applicantLess than 25 applicants

Company

Mastermind.com · 3 hours ago

Customer Service Technical Support

United States

Full-time

Remote

Entry Level

$19/hr - $19/hr

1+ years exp

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Comp. & Benefits

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Responsibilities

Provide timely and effective support to customers via live chat, email, phone, and Zoom, ensuring a positive experience for all users.

Assist customers with inquiries regarding account management, product features, billing, and technical issues, leveraging your computer skills to navigate and troubleshoot various platforms and software.

Identify opportunities to inform customers about additional Mastermind products/resources that may enhance their experience and success.

Collaborate with the training team to stay informed on product updates and best practices for customer support.

Document and track customer interactions in our CRM system, ensuring accurate records of all communications.

Identify recurring issues and provide feedback to the training and product teams to enhance user experience and operational efficiency.

Foster a customer-centric mindset by building rapport and trust with customers, demonstrating empathy and understanding.

Participate in team meetings and contribute ideas to improve service delivery and enhance customer satisfaction.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceCRM tools proficiencyTroubleshooting software applicationsSaaS environment experienceOnline education platforms familiarity

Required

Provide timely and effective support to customers via live chat, email, phone, and Zoom, ensuring a positive experience for all users.

Identify opportunities to inform customers about additional Mastermind products/resources that may enhance their experience and success.

Collaborate with the training team to stay informed on product updates and best practices for customer support.

Document and track customer interactions in our CRM system, ensuring accurate records of all communications.

Identify recurring issues and provide feedback to the training and product teams to enhance user experience and operational efficiency.

Foster a customer-centric mindset by building rapport and trust with customers, demonstrating empathy and understanding.

Participate in team meetings and contribute ideas to improve service delivery and enhance customer satisfaction.

Preferred

1-3 years of experience in a customer service or support role, preferably in a SaaS environment.

Strong computer literacy, with proficiency in using CRM tools (e.g., HubSpot, High Level) and troubleshooting software applications related to customer support.

Excellent communication skills, both verbal and written, with an ability to engage effectively with diverse customers.

Ability to problem-solve and troubleshoot customer issues efficiently and effectively.

A positive attitude and a passion for helping others succeed in their personal and professional journeys.

Familiarity with online education platforms or a background in self-development is a plus.

Ability to work in a fast-paced environment and manage multiple priorities while maintaining attention to detail.