SD Labs · 1 day ago
Customer Services
United States
Full-time
Remote
Entry Level
$21/hr - $28/hr
1+ years exp
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Responsibilities
Respond promptly to customer inquiries via telephone, email, or chat.
Provide accurate information about products and services.
Resolve customer complaints and issues efficiently and professionally.
Process orders, applications, and requests in a timely fashion.
Maintain detailed records of customer interactions and transactions.
Identify and escalate priority issues per company guidelines.
Follow up on customer interactions to ensure satisfaction.
Collaborate with other departments to resolve customer issues.
Stay updated on company products, services, and promotions.
Contribute to team goals by achieving individual performance metrics.
Deliver exceptional customer support to enhance customer loyalty.
Assist in developing customer service standards and procedures.
Participate in training sessions to improve service quality.
Maintain a positive and professional attitude toward customers.
Utilize CRM systems to manage customer information and interactions.
Qualification
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Required
High school diploma or equivalent; associate or bachelor’s degree preferred.
Minimum of 1-2 years experience in customer service or related field.
Proficiency in using customer service software and CRM tools.
Strong verbal and written communication skills.
Exceptional problem-solving and conflict resolution abilities.
Ability to work flexible hours, including evenings and weekends.
Familiarity with customer service best practices and standards.
Strong organizational skills and attention to detail.
Ability to handle multiple tasks in a fast-paced environment.
Customer-oriented mindset and empathy towards customers.
Ability to work independently and as part of a team.
Experience with data entry and maintaining accurate records.
Knowledge of company products or services is an advantage.
Willingness to learn and adapt in a dynamic workplace.
Ability to adhere to confidentiality and data protection policies.
Background checks may be required according to company policy.
Company
SD Labs
SD Labs is a US based manufacturer and distributor of technically advanced and environmentally friendly cleaning, disinfecting, and surface coating products, tools, and services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
