118 applicants

Company

ZeroFox · 3 hours ago

Customer Solutions Marketing Manager

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $120K/yr

5+ years exp

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Responsibilities

Identify areas of opportunity through robust customer data sets to build campaigns that generate pipeline related to adoption, retention and renewal cycles

Manage effective, integrated campaigns that are cross functionally strategized and executed with customer success, account management and product teams

Lead a team of marketers through elements of campaign preparation and execution such as ideal metrics, customer segmentations, content creation and AM enablement

Build a team of stakeholders to align on campaign messaging, goals and objectives; Provide routine updates on asset preparation, campaign performance, pipeline generated, revenue closed and more

Partner with customer teams to deliver exceptional customer experiences across our customer lifecycle, from onboarding to renewal to technical support communications

Create and lead a customer advocacy strategy that fuels customer and demand efforts;

Prioritize customer accounts on an annual basis to pursue in the year

Identify and activate ongoing optimizations to global customer marketing activities through data analytics and modern digital solutions

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Demand Generation CampaignsCustomer Lifecycle ManagementData AnalyticsMarTech Stack ExperienceABM ToolsCross-functional CollaborationProject Management

Required

Bachelors degree in marketing or related field, or equivalent experience

Demonstrated experience creating and running demand generation or customer campaigns, typically obtained in 5+ years, including but not limited to digital, email, newsletters, webinars, online/print adverts and more

Proven track record of partnership with cross-functional teams, such as account/customer management teams, sales leadership and customer operations teams

Experience in understanding how to prioritize and drive projects to completion and success, working with tight deadlines in a fast-paced environment

Superior verbal and written communication skills and the ability to present complex concepts in a clear, concise manner

Preferred

Can balance the analytical and creative worlds to achieve world class customer experiences

Strong understanding of a customer journey, lifecycle management and data analytics

Experience with complex MarTech Stacks including Marketo, SFDC, and 6Sense

Experience with ABM tools like 6Sense, Drift, Mutiny and Uberflip

Benefits

Competitive compensation

Community-driven culture with employee events

Regular catered lunches for in-office work; snacks, drinks available daily

Generous time off

Comprehensive health benefits & 401(k) plan

Fun, modern workspace

Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture