WebstaurantStore · 2 days ago
Customer Solutions Specialist (Remote) 8:30 AM – 5 PM PT
Dayton, NV
Full-time
Remote
Entry Level
$25.70/hr - $25.70/hr
1+ years exp
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Responsibilities
Learn all about WebstaurantStore including the history, products we offer, the foodservice industry, and how to efficiently navigate our internal systems
Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales
Ensure that customers always have the most complete and up-to-date information about the status of their orders
Partner with other departments within and outside of Customer Solutions to support both the customer and the company
Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
Be flexible and adapt to change as we continue to grow as a company
Take initiative and use strategic thinking to ensure that WebstaurantStore is the leader in the online food service industry
Qualification
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Required
Consistent 75mbps download/10mbps upload internet speeds are required
A quiet and distraction-free work area
Access to a home router and modem
Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
Excellent verbal and written communication skills; conversational fluency in English required
Proficient typing abilities
The ability to work a training schedule of 6:30 AM – 3 PM Pacific Time or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
The ability to work 8:30 AM – 5 PM Pacific Time or local time zone equivalent, Monday through Friday, after the 60-day onboarding period
Access to a reliable and secure high-speed internet connection
Access to a home router and modem
A dedicated home office space that is noise- and distraction-free
A valid, physical address (apartment, suite, etc.)
Preferred
Cable or fiber internet connections are preferred as satellite connections often cannot support the technologies used by WebstaurantStore to perform day-to-day tasks
A college education (preferred but not required)
At least 1 year of customer-facing experience (preferred but not required)
Wired connection is preferred, if possible
Benefits
Paid time off
Medical/dental coverage (including telemedicine)
401k match
Paid parental leave (based on tenure)
Company
WebstaurantStore
Since our start in 2004, WebstaurantStore.com has succeeded in creating and fostering an innovative, easy-to-use website that meets the purchasing needs of foodservice professionals throughout the world.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Laura Brent
Conversion Rate Optimization (CRO) Lead
Luara Da Silva, MBA
Partnership & Project Coordinator
Recent News
Company data provided by crunchbase
