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Company

FUCHS LUBRICANTS CO. · 1 day ago

Customer Solutions Specialist

Harvey, IL

Full-time

Hybrid

Entry Level

$23/hr - $28/hr

2+ years exp

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Chemicals

H1B Sponsor Likely

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Responsibilities

Efficiently handling incoming calls from our customers, and internal teams.

Investigating and resolving any customer issues with agility and care.

Serving as a crucial intermediary among purchasing, manufacturing, and sales departments.

Establishing and updating customer accounts with precision.

Informing customers and the sales team of any pricing adjustments.

Cultivating robust relationships with the regional sales team.

Expertly processing orders, returns, and credit requests.

Qualification

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Customer service expertiseMicrosoft ExcelERP systemsSAPEdwardsGreat PlainsExport proceduresDecisivenessCan-do attitude

Required

A BS/BA degree or an equivalent blend of education and experience.

At least two years of customer service expertise in an industrial or manufacturing setting.

Experience with Microsoft Excel, including advanced functions and data management.

Exceptional communication abilities paired with a strong problem-solving mindset.

An eye for detail and the capacity to juggle various tasks.

A resilient 'can do' approach, ready to tackle challenges independently.

A fervent dedication to delivering outstanding customer service.

Decisiveness and a sense of ownership in customer interactions.

A track record of performing well under tight deadlines.

Proficiency in ERP systems, with a preference for SAP, though familiarity with AS400, JD Edwards, or Great Plains is also valuable.

Preferred

Experience in export procedures is a plus.

Company

FUCHS LUBRICANTS CO.

Founded in 1931, the FUCHS Group has grown to become the largest independent manufacturer of specialty lubricants in the world.

Founded in 1931

Harvey, Illinois, US

501-1000 employees

https://www.fuchs.com/us/en/

H1B Sponsorship

FUCHS LUBRICANTS CO. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (4)

2021 (1)

2020 (2)