ElevenLabs · 4 hours ago

Customer Success - United States

New York, United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Manage a commercial book of business of about 100 accounts

Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises.

Build and maintain strong relationships with your clients to drive their success.

Play a key role in onboarding clients and defining the best practices across the world.

Measure and improve customer satisfaction & experience.

Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.

Own your NRR + customer health KPIs and track them against the company goals.

Qualification

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Customer SuccessSaaS experienceCustomer excellence mindsetRelationship buildingAudio AI passionHybrid customer & product-driven mentalityHigh work ethic