Sign In Enterprise · 2 days ago

Customer Success Account Manager

Charlotte, NC

Full-time

Hybrid

Mid Level

Wonder how qualified you are to the job?

Maximize your interview chances

EnterpriseEnterprise Software

Insider Connection @Sign In Enterprise

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Serve as the lead point of contact for customer account management matters

Develop strategies for growth within customers in collaboration with the Account Team

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors

Ensure timely and successful delivery of solutions according to customer needs and objectives

Communicate progress of monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing clients and identify areas of improvement to meet sales quotas

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status

Collaborate with the sales team to identify and grow opportunities within the territory

Liaise with cross-functional internal teams to enhance the customer experience

Assist with challenging client requests or issue escalations as needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementCRM SoftwareMS OfficeClient-Focused SolutionsProject ManagementProblem-SolvingCommunicationNegotiationPresentationAttention to Detail